Subscription Management
Learn how to view, upgrade, downgrade, or cancel your Roastify subscription plan
Managing your Roastify subscription is straightforward. Whether you need to upgrade to access more features, downgrade to a simpler plan, or cancel your subscription, this guide walks you through each option.
Understanding Your Current Plan
To see your current plan status:
Navigate to Settings in the top navigation
Click on Plans in the left sidebar
Review your current plan details including:
- Current plan name (Free Trial, Base, or Pro)
- Billing cycle (monthly or annual)
- Next billing date
- Current status (active, past due, etc.)
Upgrading Your Plan
Upgrading gives you access to more features immediately.
How to Upgrade
Go to Settings > Plans
Review the available plans (Base and Pro)
Click Upgrade on the plan you want
Confirm the upgrade details
Enter your payment information if not already on file
Click Confirm Upgrade
When you upgrade:
- You're charged immediately for the prorated difference
- Your new features are available instantly
- Your billing cycle continues on the same date
What Happens When You Upgrade
| Feature | Effect of Upgrade |
|---|---|
| Product limit | Increases immediately |
| Feature access | Instant access to new features |
| Hosted stores | Can create your own hosted store |
| Billing | Charged prorated amount today |
Downgrading Your Plan
If you no longer need Pro features, you can downgrade to Base.
Before You Downgrade
Go to Settings > Plans
Scroll to the downgrade section
Review what changes will occur
Click Downgrade to Base
Confirm the downgrade
Downgrades take effect at the end of your current billing cycle. You'll keep Pro features until then.
Canceling Your Subscription
You can cancel your subscription at any time. After cancellation, you'll retain access until the end of your billing period.
How to Cancel
Go to Settings > Plans
Scroll to the bottom of the page
Click Cancel Subscription
Tell us why you're leaving (optional, helps us improve)
Confirm cancellation
What Happens After Cancellation
| Timeline | Access |
|---|---|
| Immediately | Confirmation email sent |
| End of billing period | Plan downgrades to Free Trial |
| After downgrade | Lose paid features |
Canceling During Free Trial
If you're on the Free Trial and don't upgrade:
- Your trial expires after 7 days
- Account remains with limited features
- No charges are made
- You can upgrade anytime
Billing Cycle Information
Understanding Your Billing Date
Your billing date is:
- The date you first upgraded to a paid plan
- The same day each month (for monthly) or year (for annual)
What You're Billed For
Monthly Plan:
- Plan fee charged monthly
- Plus any additional usage fees
- Prorated charges for upgrades
Annual Plan:
- Plan fee charged yearly
- Often discounted vs. monthly
- Same renewal date each year
Payment Methods
Roastify accepts:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards with Visa/MC logo
To add or update your payment method:
Go to Settings > Billing
Find the Payment Method section
Click Update Card or Add Credit Card
Enter new card information
Click Save
Keep your payment method current to avoid service interruptions. If a payment fails, you'll receive an email and have 7 days to update your payment information.
Refund Policy
What We Don't Refund
- Partial months (downgrades)
- Unused features during billing period
- Setup fees or one-time charges
- Professional Services fees
What We May Refund
We review refund requests case-by-case for:
- Technical issues preventing service use
- Billing errors
- Exceptional circumstances
To request a refund:
Email support@roastify.app
Include your account email
Explain the situation clearly
Allow 3-5 business days for response
Common Subscription Issues
"Payment Failed"
If your payment fails:
- Check that your card information is correct
- Ensure the card hasn't expired
- Verify sufficient funds are available
- Try a different payment method
If the issue persists, contact your bank - they may be blocking the transaction.
"I was charged twice"
Duplicate charges are rare but can happen. Contact support@roastify.app with:
- The date of charges
- Amounts charged
- Last 4 digits of card used
We'll investigate and refund any errors within 5 business days.
Frequently Asked Questions
Next Steps
View Your Current Plan
Check your current subscription status and next billing date. Go to Plans →
Manage Billing
View transactions, update payment methods, and manage your wallet. Billing Settings →